Since 1991, Metropolitan Technologies has been a Voice Messaging
Service bureau providing a variety of business services through
the use of touch-tone telephones. These services include
a blend of Voice Mail, Voice Messaging, Outdialing Notification,
Interactive Voice Response (IVR), and Audiotext.
The company, known as Metrotec, currently markets its services
to public/private schools, political campaigns, emergency
notification managers, membership organizations, and religious
Voice Mail fills the business needs of individuals in organizations
who have a need to communicate regularly, but are too often
away from their offices or otherwise unreachable. It is a
computerized system, which permits users to deposit and retrieve
messages to each other by dialing the telephone number of
the host computer, and entering the appropriate touch-tone
codes. Participating users may direct messages to an individual
or to an entire group with one call.
Voice Messaging (audiotext) is an inbound system, which
permits the user to pre-record announcements, which callers
may access by dialing the appropriate telephone number. Callers
need not be participating users of the system. Typically,
callers are guided through a series of menus or choices to
listen to announcements of interest. These callers may leave
messages, but cannot receive messages.
Outdialing Notification systems and services permit computerized
dialing of selected telephone numbers, then when answered
plays a pre-recorded message. Such messages may or may not
include a voice or digit response from the called party.
Interactive Voice Response permits an individual to communicate
with a computer by voice or tone digits. Questionnaires are
an example of this service.
Metrotec, headquartered in Charleston, SC, is associated
with a wide range of experienced professionals and employs
state-of-the art solutions to the changing needs of its markets.
Mr. Victor A. Owens is President and handles each account